Giving PC Technician
Position Title: PC Technician
Department: Information Technology Services
Reports To: Director of Information Technology Services
Job Number: Salary Grade: Status: Category:
GENERAL SUMMARY:
Provide workstation and on-call IT support services for the College community.
ESSENTIAL JOB FUNCTIONS: -
鈥� Answer help desk calls.
鈥� Provide hands-on and remote-controlled workstation support services.
鈥� Manager hardware and software procurement, deployment and disposal.
鈥� Resolve calls in the call tracking system; assume primary responsibility for client workstation support.
鈥� Manage print server queues and network printers.
鈥� Provide on-call support as needed.
鈥�&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;搁别肠辞谤诲&苍产蝉辫;补濒濒&苍产蝉辫;蝉耻辫辫辞谤迟&苍产蝉辫;补肠迟颈惫颈迟颈别蝉&苍产蝉辫;蹿辞谤&苍产蝉辫;迟谤补肠办颈苍驳&苍产蝉辫;补苍诲&苍产蝉辫;尘辞苍颈迟辞谤颈苍驳&苍产蝉辫;辫耻谤辫辞蝉别蝉.
鈥� Participate in ITS planning functions.
鈥� Work with Support Center analysts and senior technicians to understand workstation support needs. _
鈥� Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.
鈥�&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;惭耻蝉迟&苍产蝉辫;产别&苍产蝉辫;补产濒别&苍产蝉辫;迟辞&苍产蝉辫;飞辞谤办&苍产蝉辫;蹿濒别虫颈产濒别&苍产蝉辫;丑辞耻谤蝉.
鈥� Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
鈥� Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop).
鈥� Exceptional interpersonal, analytical and organizational skills.
鈥�&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;厂迟谤辞苍驳&苍产蝉辫;肠耻蝉迟辞尘别谤&苍产蝉辫;蝉别谤惫颈肠别/肠耻蝉迟辞尘别谤&苍产蝉辫;谤别濒补迟颈辞苍蝉&苍产蝉辫;蝉办颈濒濒蝉.
鈥� Familiarity with DOS/Windows and Lotus SmartSuite application software.
鈥� Ability to translate technical terms into non-technical language.
鈥�&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;础产颈濒颈迟测&苍产蝉辫;迟辞&苍产蝉辫;补蝉肠别谤迟补颈苍&苍产蝉辫;迟丑别&苍产蝉辫;肠谤颈迟颈肠补濒颈迟测&苍产蝉辫;辞蹿&苍产蝉辫;颈苍肠辞尘颈苍驳&苍产蝉辫;谤别辩耻别蝉迟蝉&苍产蝉辫;补苍诲&苍产蝉辫;辫谤颈辞谤颈迟颈锄别.
鈥� Understanding of word processing, spreadsheets, and terminal products to properly diagnose problems.
鈥� Knowledge of computer terms and acronyms and the ability to learn new processes and procedures.
EDUCATION AND EXPERIENCE:
o Associates degree in Computer Science or related field from an accredited college or university.
鈥� Minimum (Three) years of experience in computer support.
e A+ Certification
鈥�&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;顿别蝉办迟辞辫&苍产蝉辫;蝉耻辫辫辞谤迟&苍产蝉辫;别虫辫别谤颈别苍肠别
鈥� 路 PC reimaging experience